Privacy Policy

Privacy Policy

P3 Plastering Ltd

Last updated: 12 October 2026

1. Introduction

P3 Plastering Ltd (“P3 Plastering”, “we”, “us” or “our”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, use our services or communicate with us.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.

Data Controller

P3 Plastering Ltd
11 Meadowpark Croft
Dinnington
Sheffield
South Yorkshire
S25 2XP

Email: neil@p3plastering.co.uk
Telephone: 07762 755947
Website: https://p3plastering.co.uk

For questions about this Privacy Policy or how we handle your information, please contact us using the details above.

2. Information We Collect

We may collect and process the following personal information:

Contact and identification information

• Your name
• Email address
• Telephone number
• Property or business address
• Postcode

Enquiry and project information

• Details of your plastering, rendering or other project
• Photographs, measurements and specifications you provide
• Appointment and quotation information
• Correspondence by email, telephone, text message or other communication channels
• Customer feedback and reviews

Financial and transaction information

• Quotations, invoices and payment records
• Amounts paid and outstanding
• Payment dates and transaction references
• Information required for accounting, taxation and legal compliance

Card payments are processed through third-party payment providers. We do not require customers to provide their full payment card details through our website enquiry forms.

Website and technical information

When you visit our website, certain technical information may be collected, including your IP address, browser type, device information, pages visited and interactions with our website.

Some of this information may be collected through cookies and similar technologies, subject to applicable consent requirements.

3. How We Collect Your Information

We collect personal information when you:

• Complete a website enquiry or quotation request form
• Contact us by telephone, email, text message or social media
• Request or accept a quotation
• Book work with us
• Make a payment
• Subscribe to our marketing communications
• Provide feedback or leave a review
• Visit and interact with our website

We may also receive enquiry information through third-party platforms, including trade directories and other services through which you contact P3 Plastering.

4. How We Use Your Information

We use personal information to:

• Respond to enquiries and provide quotations
• Arrange appointments and site visits
• Plan, undertake and manage contracted work
• Communicate about projects, appointments and payments
• Issue quotations, invoices and receipts
• Maintain customer and accounting records
• Respond to complaints and provide customer support
• Improve our services and website
• Measure the effectiveness of our advertising, where permitted
• Send marketing communications where permitted by law
• Meet our legal, tax and regulatory obligations
• Protect our business and establish or defend legal claims

We do not sell customer contact lists or personal information to data brokers.

5. Our Legal Bases for Processing Personal Information

Under UK GDPR, we must have a lawful basis for processing personal information.

Depending on the circumstances, we rely on:

• Contract and pre-contractual steps: To provide quotations, arrange work, fulfil customer agreements and administer payments.
• Legitimate interests: To manage enquiries, maintain customer relationships, improve our services, protect our business and operate efficiently, where those interests are not overridden by your rights.
• Legal obligations: To maintain records required for accounting, taxation and other legal purposes.
• Consent: Where required, including certain marketing communications and non-essential website cookies.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

6. Customer Management and Business Software

We use third-party software and service providers to help operate our business.

Zoho Creator

We use Zoho Creator to manage customer enquiries, contact details, appointments, jobs, quotations, invoices, payments and business communications.

Zoho Campaigns

We use Zoho Campaigns to manage email marketing subscriptions and send marketing communications to eligible contacts.

Where consent is required, we only send marketing communications to people who have provided the necessary permission. Marketing emails include an unsubscribe facility.

Zoho Social

We may use Zoho Social to manage our social media presence and communications.

Xero

We use Xero for bookkeeping, accounting and financial record management.

Square

We use Square to process certain customer card payments. Square processes payment information in accordance with its own applicable privacy and security arrangements.

Website hosting and email providers

Our hosting and communication providers may process information as necessary to operate our website, deliver emails and maintain our business systems.

These providers may act as data processors or independent data controllers, depending on the service and circumstances.

We only share information where there is an appropriate business purpose and lawful basis.

7. Marketing Communications

We may send information about our services, offers, updates and other relevant business news.

Where required by law, we obtain your consent before sending electronic marketing communications.

You can unsubscribe from marketing emails using the unsubscribe link included in those messages or by contacting us at neil@p3plastering.co.uk.

Unsubscribing from marketing does not prevent us from sending essential communications about existing enquiries, quotations, bookings, invoices or contractual matters.

We maintain records of marketing preferences to help respect your choices.

8. Website Analytics, Advertising and Cookies

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and measure advertising performance.

These technologies may include services provided by Google, such as Google Analytics and Google Ads.

Where required by law, we request your consent before using non-essential analytics or advertising cookies.

We use a cookie consent management system to help visitors manage their preferences.

You can find further information in our separate Cookie Policy.

The exact cookies and tracking technologies in use may change as our website and services develop. We will update our disclosures where necessary.

9. Sharing Your Personal Information

We may share relevant personal information with trusted third parties where necessary to provide our services or operate our business.

These may include:

• IT, website hosting and software providers
• Customer management and communication platforms
• Payment processors
• Accountants and bookkeeping providers
• Subcontractors or suppliers where information is necessary to carry out agreed work
• Professional advisers and insurers
• Public authorities, regulators or law enforcement agencies where required by law

We do not share personal information unnecessarily.

Where third parties process personal information on our behalf, we seek to ensure appropriate contractual and security safeguards are in place.

10. International Data Transfers

Some of the software and technology providers we use may store or process personal information outside the United Kingdom.

Where international transfers take place, we seek to ensure they are covered by an appropriate lawful transfer mechanism, such as UK adequacy regulations, approved contractual safeguards or another permitted arrangement.

11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including relevant legal, accounting and regulatory requirements.

Retention periods depend on the nature of the information.

For example:

• Enquiry information is retained while an enquiry is active and, where justified, for a further period to manage follow-up enquiries or potential disputes.
• Customer and project records may be retained to manage contractual responsibilities, warranties, complaints and legal claims.
• Accounting and tax records are retained for the periods required by applicable law.
• Marketing information is retained while there is a valid reason to maintain the subscription or preference record, subject to applicable legal requirements.

When personal information is no longer required, we take appropriate steps to delete, anonymise or securely dispose of it.

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration and disclosure.

These measures may include controlled access to business systems, account authentication, software security measures and the use of reputable service providers.

Although we take appropriate precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Your Data Protection Rights

Under UK data protection legislation, you may have the right to:

• Be informed about how your personal information is used
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request erasure of information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing, including direct marketing
• Request data portability where applicable
• Withdraw consent where processing is based on consent
• Be protected in relation to certain solely automated decisions

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact neil@p3plastering.co.uk.

We may need to verify your identity before responding to certain requests.

We will respond within the timescales required by applicable data protection legislation.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can investigate.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Website: https://ico.org.uk

15. Third-Party Websites

Our website may contain links to third-party websites, social media platforms or external services.

We are not responsible for the privacy practices of websites or services operated by other organisations.

We recommend reviewing their privacy policies before providing personal information.

16. Children’s Privacy

Our website and services are not specifically directed at children.

We do not knowingly use children’s personal information for direct marketing.

If you believe we have collected personal information relating to a child inappropriately, please contact us.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations or data protection practices.

The latest version will be published on this page with an updated revision date.

18. Contact Us

For any questions, concerns or requests relating to your personal information, please contact:

P3 Plastering Ltd
11 Meadowpark Croft
Dinnington
Sheffield
South Yorkshire
S25 2XP

Email: neil@p3plastering.co.uk
Telephone: 07762 755947
Website: https://p3plastering.co.uk